General Questions

 

How do I receive a username and password?

Team leaders automatically receive their login information by email at the launch of ProjectAngel.

All other project partners must be invited to join ProjectAngel by the project coordinator or their institution team leader. In this case they will receive an email invitation. In this email they can either accept or reject the invitation by clicking on a corresponding Internet link. 

If the user accepts, the account will not be activated immediately, instead he/she will be sent their login information usually within an hour of accepting the invitation.

 

How do I log in?

In the email containing your login information you will also find an Internet address for your project's Projectangel.

  1. Simply enter this address or URL in your browser's title bar.
  2. ProjectAngel will now be displayed in your browser window. 
  3. Click on Login in the top navigation bar.
  4. Enter your issued username and password, then either press Enter or click Login.

When you login in to ProjectAngel for the first time you must go through a series of different steps before you can obtain complete access.

  1. First you will be asked to accept the terms and conditions. These can be read by clicking the respective button and they will be displayed in a new window.
  2. Next you should check and complete your user profile in an online form. For security reasons, you should also change you password at this point.
  3. Finally, the system may ask you to subscribe/unsubscribe to specific mailing lists.
  4. After completing these steps you will obtain access to ProjectAngel.

 

Problems

 

The link in the invitation email doesn't work. What should I do?

If the link provided in the invitation email doesn't work when you click on it, try copying the entire URL into the address title bar of your browser.

 

I get an error message when I click on the link in the invitation email. What should I do?

If the link provided in the invitation email doesn't work when you click on it, try copying the entire URL into the address title bar of your browser.

 

I can't seem to log in. What's going on?

Several reasons could be causing this problem.

  • You have not yet accepted the invitation to join ProjectAngel and thereby have not yet activated your account.

 

  • Clicking on the link accepting the invitation to join ProjectAngel many times in sequence may also cause this problem. Click the link once and in a new browser window a notice should be displayed showing that your request to join was successfully sent. In this case you do not need to activate the link in the email again. Please be patient as it may take some time, but your account will be activated and you will be sent your login information by email. If this does not occur within 24 hours (on weekdays) then please contact ProjectAngel.

 

  • In the past you may have already logged in and modified your password so that it no longer corresponds to the one provided in the email by ProjectAngel. In this case click Forgot your password? underneath the login box and enter your email address. Your password will be sent to you.

What if I forgot my password?

If you forget your password, click on the Forgot your password? link underneath the login box. In a new dialogue box enter your email address and click on Send password. After a brief period, you should receive an email from ProjectAngel with your password.

Please make sure to enter the email address that is registered in your ProjectAngel account. If you have several addresses and cannot remember which one is listed in your user profile please contact ProjectAngel for further assistance.

 

What if I forgot my username?

If you forget your username, contact ProjectAngel.